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Amicare

Legal

Terms of use

Effective Date: July 29, 2025
Last Updated: July 29, 2025

1. Welcome to Amicare: Introduction and Your Agreement

1.1 Our Agreement

Welcome to Amicare. These Terms of Use (which we’ll call the “Terms”) are a legally binding contract between you (“you,” “your”, “User”) and Amicare Inc. (“Amicare,” “we,” “us,” “our”). We are a company located at 18 King Street East, Suite 1400 Toronto, ON M5C 1C4, Canada, and these Terms are here to outline the rules and responsibilities for everyone in our community.

1.2 What these Terms Cover

These Terms govern your access to and use of the Amicare mobile application (“App”), our website, and all related services we offer (collectively, the “Platform”). Our goal is to provide a trusted marketplace that connects individuals seeking caregiving services with professional caregivers.

1.3 Accepting these Terms

By creating an account, accessing, or using our Platform, you are confirming that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. Our Privacy Policy is a core part of our agreement with you and explains in detail how we collect, use, and protect your personal information. You can review it anytime, and we encourage you to do so. Your formal agreement to both documents happens when you create your account, which requires your clear, affirmative consent, such as by checking an unchecked box.

This approach ensures that the legal foundation of our relationship is clear from the start. A traditional, dense legal document can be intimidating, so we’ve structured these Terms to first welcome you, explain their purpose in plain language, and then clearly state the legal effect of your acceptance. This reflects our commitment to transparency and building a relationship based on trust.

2. Understanding Our Language: Key Definitions

To make sure we’re all on the same page, here are some key terms we use throughout this document. We believe clear definitions are essential for a transparent and fair platform.

Amicare, we, us, our: Refers to Amicare Inc., the company that provides the Platform.

App: Refers to the Amicare mobile application.

Booking: A confirmed arrangement for a Care Session made through the Platform between a Care Seeker and a Caregiver.

Care Recipient: The person receiving care services. This may be the Care Seeker themselves or another person, such as a family member, for whom the Care Seeker is arranging care.

Care Seeker: An individual who uses the Amicare Platform to find, book, and manage caregiving services for themselves or for a Care Recipient.

Care Session: The specific period of time during which a Caregiver provides services to a Care Recipient as arranged through a Booking.

Caregiver: An independent, third-party professional who uses the Amicare Platform to offer their caregiving services directly to Care Seekers. Caregivers on our platform may include Personal Support Workers (PSWs) and other qualified individuals.

Personal Information: Information about an identifiable individual, as defined and detailed in our Privacy Policy.

Platform: Refers to the Amicare App, our website, and all related services we provide to connect our community.

Services: The full range of services provided by Amicare through the Platform, including facilitating connections, bookings, communications, and payments between Users.

Third-Party Services: Independent services that we integrate with our Platform to provide core functions, such as Persona for identity verification and Stripe for payment processing.

User: Any individual who accesses or uses the Amicare Platform, whether as a Care Seeker, Caregiver, or visitor.

User Account: The personal account a User creates to access and use the Platform’s features.

User Content: Any content that a User creates, posts, or shares on the Platform, such as profile information, photos, bios, and ratings.

Establishing these definitions upfront is a crucial part of our commitment to clarity. For instance, defining a “Caregiver” as an “independent, third-party professional” from the very beginning is fundamental. It ensures that every time the term is used, it carries this specific meaning, helping you understand the distinct roles within our community and reinforcing the marketplace model that gives you choice and control.

3. The Amicare Platform: What We Do (and What We Don’t Do)

This section is one of the most important in our Terms because it clearly explains our role. We believe managing your expectations is key to a positive and trustworthy relationship.

3.1 Our Role as a Marketplace

Amicare provides a technology platform that serves as a marketplace. Our purpose is to enable Care Seekers to connect with independent Caregivers to arrange and schedule care services. We build and maintain the tools that facilitate communication, booking management, and secure payment processing between Users.

3.2 We Connect, We Don’t Employ or Provide Care

To maintain a platform that offers choice and flexibility, it’s essential to understand the limits of our role. This is what Amicare is not and what we do not do:

  • Amicare does not employ Caregivers. Caregivers are independent professionals and business owners who use our Platform to offer their services directly to Care Seekers. They are not our employees, partners, or agents.
  • Amicare does not provide or supervise care services. We are not a healthcare provider, home care agency, or employment agency. The care itself is provided by the Caregiver, under the direction of the Care Seeker or Care Recipient.
  • Amicare is not a party to your service agreement. When a Care Seeker books a Care Session with a Caregiver, they form a direct contract with each other. Amicare is not part of that agreement. Our role is strictly limited to being a neutral facilitator and, for financial transactions, acting as a payment agent for the Caregiver to process payments on their behalf.

This distinction is the foundation of our business model. It is what allows us to provide a platform where Care Seekers have the freedom to choose the professional who best fits their needs, and Caregivers have the autonomy to operate their own business on their own terms. Understanding this model is key to using Amicare effectively.

3.3 Your Relationship with Other Users

Because we are a marketplace, we do not guarantee the quality, suitability, reliability, or safety of the services provided by any Caregiver, nor do we guarantee the conduct of any Care Seeker. We take steps to build a trusted community, such as our mandatory identity verification process, but your interactions with other Users are ultimately at your own risk.

4. Using Amicare: Your Account

Your User Account is your gateway to the Amicare community. Here’s what you need to know about creating and managing your account.

4.1 Who Can Use Amicare (Eligibility)

To create an account and use the Amicare Platform, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. Our services are not intended for use by individuals under 18, and we do not knowingly collect their Personal Information. If you are under 18, a parent or legal guardian must create an account and arrange services on your behalf.

4.2 Creating Your Account

When you register for an account, you agree to provide information that is accurate, current, and complete, and to keep this information updated. Providing accurate information is essential for our platform to work effectively, from matching you with other users to processing payments. To ensure the integrity of our community, each User is permitted to create and maintain only one User Account.

4.3 Keeping Your Account Secure

You are responsible for maintaining the confidentiality of your account login credentials (your email and password) and for all activities that occur under your account. We encourage you to use a strong, unique password. If you suspect any unauthorized use of your account or any other breach of security, you must notify us immediately so we can take appropriate action.

4.3 User Verification and Platform Safety Disclaimers

Building a safe and trusted community is our top priority. To achieve this, we require all Users (both Care Seekers and Caregivers) to complete a mandatory identity verification (IDV) process as a condition of using the Platform.

This requirement is not a hurdle; it is a core feature of our commitment to your safety. By verifying that everyone is who they say they are, we create a more secure environment for all members of our community. A Care Seeker can have greater peace of mind knowing the person entering their home has been verified, and a Caregiver can feel more secure knowing the person they are working for is legitimate.

Our verification process is designed to verify a User’s identity by comparing a government-issued ID to a biometric selfie. This process is an important step in building a trusted community. However, Users must understand that this identity verification is not a comprehensive background check. It does not include a review of criminal records, vulnerable sector screening, professional certifications, reference checks, or any assessment of a User’s character, past conduct, or suitability to provide or receive care. Amicare does not endorse any User and does not guarantee their conduct or the quality of their services.

While Amicare takes steps to foster a trusted community, we do not independently verify all information provided by Users and assume no responsibility for the accuracy or reliability of identity verification or any other information provided by Users through the Platform. Your interactions with other Users are solely at your own risk. Amicare expressly disclaims any and all liability for any acts or omissions of Users, both on and off the Platform.

  • How it Works: We partner with a trusted, specialized third-party service, Persona, to conduct this verification. The process may require you to provide images of your government-issued ID and a selfie for biometric comparison.
  • Purpose: We require IDV to enhance platform safety, help prevent fraud, deter bad actors, and verify that Users meet our age requirements.
  • Your Agreement with Persona: When you undergo verification, you will be subject to Persona’s own Terms of Service and Privacy Policy. We encourage you to review them.
  • Consequences: Failure to participate in or successfully complete the IDV process will result in the temporary suspension of marketplace access and interaction privileges until the verification process is completed.
  • Your Privacy: For detailed information on how your identity verification data is collected, used, and protected, please see our Privacy Policy.

5. Terms for All Users

The Amicare community is built on a foundation of mutual respect and trust. The following rules apply to everyone on the Platform.

5.1 Our Community Code of Conduct

By using Amicare, you agree to interact with other Users and our team in a respectful, professional, and lawful manner at all times. You agree that you will not engage in any of the following prohibited behaviors :

  • Harassment, abuse, discrimination, or any form of disrespectful or threatening conduct.
  • Any illegal activities or the facilitation of such activities.
  • Fraudulent activities, including misrepresenting your identity, qualifications, or any other information.
  • Using the Platform for any purpose other than arranging or providing care services as intended.
  • Sharing another User’s personal information without their explicit consent or for any purpose outside of a confirmed Care Session.
  • Violating any safety guidelines or professional boundaries.

Violating this Code of Conduct can have serious consequences. Depending on the severity of the violation, we reserve the right to issue warnings, suspend your account, or permanently terminate your access to the Platform, at our sole discretion.

5.2 Your Content on Amicare (Profiles, Ratings, and Messages)

You are responsible for the User Content you post on the Platform, which includes your profile information, photos, bios, messages, and ratings.

  • Ownership and License: You retain ownership of your original User Content. However, by posting it on the Platform, you grant Amicare a worldwide, non-exclusive, royalty-free, transferable license to use, display, reproduce, and distribute that content in connection with operating, promoting, and improving our Services. For example, we need this license to display your profile to other Users or to show your rating on a Caregiver’s profile.
  • Ratings: We believe in accountability and informed decision-making. Care Seekers can leave star ratings for Caregivers after a completed Care Session. All ratings must be truthful, based on your direct experience, fair, and respectful. We reserve the right to monitor and remove any content that violates our Terms or Code of Conduct. To maintain a focus on professional accountability and to ensure Care Seekers feel comfortable sharing their needs, only Caregivers are rated on the Amicare platform.

5.3 Our Intellectual Property and Your License to Use the Platform

The Platform – including our App, website, logos, trademarks, software, and all other proprietary content and technology – is owned by Amicare Inc. and is protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for its intended purpose, as outlined in these Terms, for as long as your account remains in good standing. You may not copy, modify, distribute, sell, or lease any part of our Platform or software.

5.4 Feedback You Provide

We welcome your feedback and suggestions for improving Amicare. If you choose to provide us with ideas or feedback, you agree that we are free to use them without any restriction or compensation to you.

6. Terms for Care Seekers

If you use Amicare to find and book care for yourself or a Care Recipient, the following terms apply specifically to you.

6.1 Your Responsibilities as a Care Seeker

  • Accurate Information: You are responsible for providing accurate, complete, and up-to-date information about your care needs, the Care Recipient, and any relevant household conditions (such as the presence of pets, stairs, or potential hazards). This information is crucial for finding a suitable Caregiver and ensuring a safe and effective Care Session.
  • Safe Environment: If care is provided in your home, you are responsible for providing a safe, clean, and appropriate environment for the Caregiver to perform their services.
  • Respectful Conduct: You must treat Caregivers with dignity and respect at all times, in accordance with our Community Code of Conduct.
  • Supervision and Direction: You acknowledge that you or the Care Recipient are responsible for directing and supervising the Caregiver regarding the specific tasks and preferences during a Care Session, within the scope of the agreed-upon Booking.

6.2 Booking a care session

Our Platform guides you through the process of creating and submitting a request for a Care Session. This includes specifying the date, time, location, and the specific tasks and care needs required for the session.

6.3 Payments, Fees, and Authorizations

When you book a Care Session, you authorize Amicare, acting as the designated payment collection agent for your Caregiver, to charge your chosen payment method for the total fees associated with that session. This includes the Caregiver’s service fee and any applicable Platform fees.

7. Terms for Caregivers

7.1 Your Responsibilities as a Caregiver

  • Qualifications and Representations: You represent and warrant that you possess all the qualifications, certifications (e.g., a valid PSW certificate, if claimed), skills, and experience that you list on your profile. You agree to provide accurate information and to keep it current at all times. You also warrant that you hold any licenses or registrations legally required to provide the services you offer.
  • Insurance. You represent and warrant that you have obtained and will maintain, at your own expense, valid professional liability and commercial general liability insurance policies with coverage limits sufficient to cover any risks, damages, or liabilities associated with the services you provide. You further warrant that you will maintain any statutorily required insurance, including, where applicable, workers’ compensation coverage (such as WSIB in Ontario). You agree to provide proof of such insurance upon request.
  • Professional Conduct: You agree to provide your services in a professional, ethical, compassionate, and competent manner, adhering to generally accepted standards of care and our Community Code of Conduct.
  • Honouring Commitments: You are responsible for maintaining your accurate availability on the Platform and for honouring all confirmed Bookings you accept.

7.2 Non-Circumvention Clause

To maintain the integrity and sustainability of the Amicare Platform, Caregivers agree not to directly or indirectly initiate contact, solicit, or engage with any Care Seekers or Care Recipients introduced or identified through the Platform for the purpose of arranging or providing care services outside the Platform. This prohibition applies while the Caregiver’s account is active and extends for a period of six (6) months following the termination of their account. Any breach of this non-circumvention obligation may result in account suspension, termination, and/or legal action to recover damages or other remedies available under the law.

Caregivers acknowledge that this clause is essential to protect the business interests of Amicare and ensure fair competition within the Platform’s ecosystem. This clause, however, does not restrict Caregivers from engaging with individuals they were acquainted with prior to joining the Platform or from providing services to individuals not identified through the Platform.

7.3 Your Independent Contractor Status (A Critical Distinction)

  • You are an Independent Contractor: You are an independent business owner, not an employee, partner, joint venturer, or agent of Amicare. You have complete discretion over when, where, and how often you offer your services through the Platform.
  • You are Responsible for Your Own Business: As an independent contractor, you are solely responsible for all aspects of your business, including:
    • Taxes: Paying your own income taxes, HST/GST, and any other applicable taxes. Amicare does not withhold any taxes on your behalf.
    • Insurance: Obtaining and maintaining your own insurance, including professional liability insurance and any required workers’ compensation coverage (e.g., WSIB in Ontario).
    • Compliance: Complying with all applicable laws and regulations related to your provision of services.

7.4 Managing Your Profile and Bookings

The Platform allows you to manage your professional profile, set your own hourly rates, and define your availability. You will receive notifications for booking requests from Care Seekers, which you can review, accept, or decline based on your professional judgment and availability.

7.5 Receiving Payments for Your Services

To receive payments for your completed Care Sessions, you are required to create and maintain an account with our third-party payment processor, Stripe, through their Stripe Connect service.

  • Stripe Connected Account: You must agree to the Stripe Connected Account Agreement and any other applicable Stripe terms. This is necessary for us to facilitate payouts to your bank account.
  • Your Role: Using Stripe Connect reinforces your status as an independent business. It means you are responsible for providing and maintaining your own accurate bank account information and for managing your financial and tax obligations directly through your Stripe account. This structure is a key operational element that supports the legal distinction between an independent contractor and an employee.

8. Financials: Bookings, Payments, and Cancellations

We believe in making financial matters clear and predictable. This section covers all the rules related to payments, fees, and what happens if plans change.

8.1 Booking and Confirming a Care Session

A booking request becomes a confirmed Booking only when it is mutually accepted by both the Care Seeker and the Caregiver through the Platform. At that point, a binding service agreement is formed directly between the Care Seeker and the Caregiver for that specific Care Session. Any modifications to a confirmed Booking, such as changing the time or duration, must be requested through the Platform and mutually agreed upon by both parties.

8.2 How Payments Work (Our Escrow System)

To protect both parties, we use a secure escrow system for all payments, facilitated by our payment partner, Stripe. Here’s how it works in simple terms:

  1. Payment is Secured: When a Care Seeker books a session, their payment is charged, but the funds are held securely in escrow by Stripe.
  2. Service is Completed: The Caregiver provides the services for the completed Care Session.
  3. Funds are Released: After the session is confirmed as complete through the App, the funds are released from escrow after a 48-hour review period (the “Review Period”) and paid out to the Caregiver’s Stripe account.

After a Care Session is marked as complete by the Caregiver, the Care Seeker will have the duration of the Review Period to report any significant, good-faith issues with the service directly through the Platform’s dispute resolution feature. If no issue is reported by the Care Seeker within this 48-hour period, the funds held in escrow will be automatically released to the Caregiver’s Stripe account. If a payment-related dispute is formally initiated within the Review Period, the funds will remain in escrow pending resolution as described in the “Resolving Issues Between Users” section.

This system provides peace of mind for everyone. Care Seekers are assured they only pay for services that are rendered, and Caregivers are assured that payment for their work is secured before the session begins.

8.3 Our Service Fees

Amicare charges a service fee to operate and continuously improve the Platform. Our fees will be clearly and conspicuously disclosed to you at the time of booking or on your earnings summary. We will specify how the fee is calculated (e.g., as a percentage of the booking value) and whether it is charged to the Care Seeker, the Caregiver, or both.

8.3 Cancellation and Refund Policy

We understand that plans can change. To be fair to both Care Seekers and Caregivers, we have a clear and consistent cancellation policy. This policy must be followed by all Users.

The following table summarizes our cancellation policy. Please review it carefully, as it will be applied to all Bookings.

*The payment to the Caregiver is calculated on the total session fee, from which Amicare’s service fee may be deducted.

Any applicable non-refundable transaction fees from our payment processor may be deducted from the refund amount. All cancellation and refund policies are designed to be fair and are disclosed before you confirm a booking, in line with consumer protection principles.

9. When Things Don’t Go as Planned: Disputes and Legal Terms

This section outlines the processes for resolving disagreements and includes important legal terms that protect both you and Amicare. We have designed these clauses to be as fair and clear as possible.

9.1 Resolving Issues Between Users

Disputes may occasionally arise between Care Seekers and Caregivers regarding a Care Session. Because the service agreement is directly between the two of you, you are encouraged to communicate directly to resolve the issue. Amicare is not obligated to mediate or adjudicate disputes related to the quality or specifics of care services provided. However, we may, at our discretion, offer assistance in resolving payment-related disputes concerning the release of funds from escrow.

9.2 Dispute Resolution with Amicare (Our Step-by-Step Process)

If you have a dispute with Amicare, we are committed to a resolution process that is fair, accessible, and efficient. Our process is designed with Canadian legal standards in mind, particularly to ensure it is not prohibitively expensive or difficult for an individual to access.

  1. Step 1: Informal Resolution. Please contact our customer support team first. We find that most disagreements can be resolved quickly and amicably this way.
  2. Step 2: Mediation. If we can’t resolve the issue informally, we agree to first attempt to resolve it through good-faith mediation with a neutral, third-party mediator before resorting to more formal proceedings.
  3. Step 3: Binding Arbitration. If mediation does not resolve the dispute, it will be resolved by final and binding arbitration. This means the dispute will be decided by a neutral arbitrator, not in a court of law.
    1. Location and Rules: The arbitration will be administered by a recognized Canadian arbitration body (such as the ADR Institute of Canada) and will take place in Toronto, Ontario. The proceedings will be conducted in English by a single arbitrator to keep the process efficient and affordable.
    2. Accessibility: To ensure this process is accessible, Amicare will pay the administrative fees required to initiate the arbitration for disputes brought by an individual User.
    3. Class Action Waiver: To the extent permitted by law, all disputes must be brought on an individual basis. You agree to waive your right to participate in any class action lawsuit or class-wide arbitration against Amicare.

9.3 Disclaimers (The "As Is" Nature of Our Platform)

To the fullest extent permitted by law, the Amicare Platform is provided on an “as is” and “as available” basis. We disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We also explicitly reiterate our disclaimer regarding care services: Amicare makes no representations or warranties about the quality, safety, suitability, or conduct of any User. You engage with other Users at your own risk.

9.4 Disclaimers (The "As Is" Nature of Our Platform)

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AMICARE (INCLUDING OUR DIRECTORS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES ARISING FROM YOUR USE OF THE PLATFORM OR YOUR INTERACTIONS WITH OTHER USERS.

IN ANY EVENT, AMICARE’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF $100 CAD OR THE TOTAL FEES YOU PAID TO AMICARE IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

Please note that some jurisdictions, including Ontario, do not allow the exclusion of certain warranties or the limitation of liability for certain damages. Accordingly, some of the limitations above may not apply to you, and you may have additional rights.

9.5 Release of Liability for Interactions and Care-Related Incidents

BECAUSE AMICARE IS A MARKETPLACE PLATFORM AND NOT A CARE PROVIDER OR EMPLOYER, YOU AGREE THAT ANY LEGAL REMEDY OR LIABILITY THAT YOU SEEK TO OBTAIN FOR ACTIONS OR OMISSIONS OF OTHER USERS OR THIRD PARTIES WILL BE LIMITED TO A CLAIM AGAINST THE PARTICULAR USER OR OTHER THIRD PARTY WHO CAUSED YOU HARM. YOU AGREE NOT TO ATTEMPT TO IMPOSE LIABILITY ON OR SEEK ANY LEGAL REMEDY FROM AMICARE WITH RESPECT TO SUCH ACTIONS OR OMISSIONS.

YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS AND FOR MAKING YOUR OWN ASSESSMENT OF THE SUITABILITY OF ANY CAREGIVER OR CARE SEEKER. WE ENCOURAGE YOU TO EXERCISE CAUTION AND GOOD JUDGMENT IN ALL INTERACTIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE, AND AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS AMICARE AND ITS AFFILIATES, OFFICERS, DIRECTORS, AND EMPLOYEES FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES (ACTUAL, CONSEQUENTIAL, OR OTHERWISE), LIABILITIES, AND COSTS OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH: (A) DISPUTES BETWEEN YOU AND OTHER USERS; (B) YOUR USE OF THE PLATFORM; AND (C) ANY SERVICES PROVIDED BY A CAREGIVER OR RECEIVED BY A CARE SEEKER. THIS RELEASE INCLUDES, BUT IS NOT LIMITED TO, ANY CLAIMS RELATED TO PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, PROPERTY DAMAGE, NEGLIGENCE, OR ANY OTHER HARM RESULTING FROM YOUR INTERACTIONS WITH OTHER USERS.

9.6 Your Agreement to Indemnify Us

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS AMICARE AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES FROM ANY CLAIMS, LIABILITIES, DAMAGES, AND COSTS (INCLUDING REASONABLE LEGAL FEES) THAT ARISE FROM YOUR USE OF THE PLATFORM, YOUR VIOLATION OF THESE TERMS, YOUR VIOLATION OF ANY THIRD PARTY’S RIGHTS (INCLUDING OTHER USERS), OR ANY USER CONTENT YOU SUBMIT. IN SIMPLE TERMS, THIS MEANS THAT IF YOUR ACTIONS CAUSE A LEGAL PROBLEM FOR AMICARE, YOU WILL BE RESPONSIBLE FOR THE COSTS ASSOCIATED WITH IT.

10. Managing Your Account and These Terms

This section covers the lifecycle of your account and our agreement.

10.1 Ending Your Relationship with Amicare (Account Termination)

You can choose to end your relationship with Amicare at any time by terminating your account. In compliance with app store requirements, you can initiate the deletion of your account directly from within the App’s account settings. Upon termination, your access to the Platform will cease, and your data will be handled according to the retention schedules outlined in our Privacy Policy.

10.2 Our Right to Suspend or Terminate Your Account

We reserve the right to suspend or terminate your User Account and access to the Platform at our discretion, with or without notice, for reasons including, but not limited to:

  • A breach of these Terms or our Privacy Policy.
  • Any fraudulent, abusive, or illegal activity.
  • Failure to pass or maintain our identity verification standards.
  • Posing a safety concern to our community.
  • Prolonged account inactivity.

10.3 Updates to These Terms

We may need to update these Terms from time to time to reflect changes in our services or the law. When we do, we will notify you of the changes through an in-app notification, an email to your registered address, or by posting the updated Terms on our Platform.

For any changes that we consider material – meaning they significantly affect your rights or obligations – we will require you to actively re-accept the new Terms (for example, by clicking an “I Agree” button) before you can continue using the Platform. This ensures that your continued use is based on a clear and informed agreement to the updated rules. The “Last Updated” date at the top of this page will always show you when the Terms were last revised.

11. General Legal Provisions

This is a critical part of our agreement. By using the Platform, you explicitly acknowledge and agree to the following:

11.1 Governing Law and Jurisdiction

These Terms and any dispute arising from them will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any legal proceedings that are not subject to arbitration will be brought exclusively in the courts located in Toronto, Ontario.

11.2 Entire Agreement, Severability, and Waiver

  • Entire Agreement: These Terms, along with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and Amicare, superseding any prior agreements.
  • Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be in full force and effect.
  • Waiver: If we fail to enforce a right or provision of these Terms, it will not be considered a waiver of our right to do so in the future.1

11.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Amicare may assign its rights and obligations without restriction, such as in the event of a merger, acquisition, or sale of assets.

11.4 Contacting Us

If you have any questions about these Terms of Use or need to send us a legal notice, please contact us at:

Amicare Inc.
18 King Street East, Suite 1400
Toronto, ON M5C 1C4
Canada
Email: info@amicare.io
Phone: (888)-994-9114